A STUDY OF GRIEVANCE HANDLING AND ITS IMPACT ON CONSUMER PERCEPTION: THE CASE OF UBER & OLA . IITM Journal of Business Studies, [S. l.], v. 10, n. 1, p. 20–37, 2024. Disponível em: http://journalsiitmjp.com/index.php/iitmjbs/article/view/37. Acesso em: 9 jun. 2026.