Business Process Management 1: Introduction, Methods, and Information Systems (Second Edition) . IITM Journal of Business Studies, [S. l.], v. 3, n. 1, p. 79–80, 2024. Disponível em: http://journalsiitmjp.com/index.php/iitmjbs/article/view/163. Acesso em: 25 jun. 2026.