Service Recovery Evaluations in Online Travel Platforms: Evidence from Indian Hospitality Industry. IITM Journal of Business Studies, [S. l.], v. 9, n. 1, p. 254–260, 2024. Disponível em: https://journalsiitmjp.com/index.php/iitmjbs/article/view/111.. Acesso em: 4 apr. 2025.