Influence of Workplace Ostracism on Workplace Behavior: The Moderating role of Neuroticism
Keywords:
Workplace Ostracism, Job Performance, Deviant Behaviour, Neuroticism, COR (Conservation of Resource)TheoryAbstract
This study explores the relationship between workplace ostracism and workplace behavior, with a focus on how neuroticism moderates this relationship. Data from 100 employees in private firms in India were analyzed using PLS
SEM. Results indicate that workplace ostracism negatively impacts job performance but not deviant behavior. Neuroticism has a stronger moderating effect on the link between workplace ostracism and job performance but does not affect deviant behavior. The study contributes to existing knowledge by examining the moderating effect of neuroticism on workplace exclusion.
References
Abbas, M., Raja, U., Darr, W., & Bouckenooghe, D. (2012). Combined Effects of Perceived Politics and Psychological Capital on Job Satisfaction, Turnover Intentions, and Performance. Journal of Management, 40(7), 1813–1830. https://doi.org/10.1177/0149206312455243
Andreev, P., Heart, T., Maoz, H., & Pliskin, N. (2009). Partial least squares (PLS) application for the Microsoft Windows environment. (1992). Chemometrics and Intelligent Laboratory Systems, 16(1), 106. https://doi.org/10.1016/0169-7439(92)80086-j
Aquino, K., Lewis, M. U., & Bradfield, M. (1999). Justice constructs, negative affectivity, and employee deviance: a proposed model and empirical test. Journal of Organizational Behavior, 20(7), 1073–1091. https://doi.org/10.1002/(SICI)1099-1379(199912)20:7<1073::AID-JOB943>3.0.CO;2-7
Baruch, Y., & Vardi, Y. (2015). A Fresh Look at the Dark Side of Contemporary Careers: Toward a Realistic Discourse. British Journal of Management, 27(2), 355–372. https://doi.org/10.1111/1467-8551.12107 5. Berry, C. M., Ones, D. S., & Sackett, P. R. (2007). Interpersonal deviance, organizational deviance, and their common correlates: A review and meta-analysis. Journal of Applied Psychology, 92(2), 410e424. https://doi.org/10.1037/0021-9010.92.2.410.
Chung, Y. W. (2018). Workplace ostracism and workplace behaviors: A moderated mediation model of perceived stress and psychological empowerment. Anxiety, Stress, & Coping, 31(3), 304–317. https://doi.org/10.1080/10615806.2018.1424835
De Clercq, D., Haq, I. U., & Azeem, M. U. (2019). Workplace ostracism and job performance: roles of self-efficacy and job level. Personnel Review, 48(1), 184–203. https://doi.org/10.1108/pr-02-2017-0039 8. Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499–512. https://doi.org/10.1037/0021- 9010.86.3.499
Eisenberger, N. I., Lieberman, M. D., & Williams, K. D. (2003). Does Rejection Hurt? An fMRI Study of Social Exclusion. Science, 302(5643), 290–292. https://doi.org/10.1126/science.1089134 10. Ferris, D. L., Brown, D. J., Berry, J. W., & Lian, H. (2008). The development and validation of the Workplace Ostracism Scale. Journal of Applied Psychology, 93(6), 1348–1366. https://doi.org/10.1037/ a0012743
Fornell, C., & Larcker, D. F. (1981). Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics. Journal of Marketing Research, 18(3), 382. https://doi. org/10.2307/3150980
Fox, S., & Stallworth, L. E. (2005). Racial/ethnic bullying: Exploring links between bullying and racism in the US workplace. Journal of Vocational Behavior, 66(3), 438–456. https://doi.org/10.1016/j. jvb.2004.01.002
Goldberg, L. R. (1990). An alternative “description of personality”: The Big-Five factor structure. Journal of Personality and Social Psychology, 59(6), 1216–1229. https://doi.org/10.1037/0022-3514.59.6.1216 14. Gürlek, M. (2021). Workplace ostracism, Syrian migrant workers’ counterproductive work behaviors, and acculturation: Evidence from Turkey. Journal of Hospitality and Tourism Management, 46, 336–346. https://doi.org/10.1016/j.jhtm.2021.01.012
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a Silver Bullet. Journal of Marketing Theory and Practice, 19(2), 139–152. https://doi.org/10.2753/mtp1069-6679190202 16. Hair, J. F., Sarstedt, M., Pieper, T. M., & Ringle, C. M. (2012). The Use of Partial Least Squares Structural Equation Modeling in Strategic Management Research: A Review of Past Practices and Recommendations for Future Applications. Long Range Planning, 45(5–6), 320–340. https://doi. org/10.1016/j.lrp.2012.09.008.
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3), 513–524. https://doi.org/10.1037/0003-066x.44.3.513
Hobfoll, S. E. (2001). The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory. Applied Psychology, 50(3), 337–421. https://doi. org/10.1111/1464-0597.00062
Hobfoll, S.E., 1998. Stress, Culture and Community: The Psychology and Philosophy of Stress. Plenum Press, New York
Jahanzeb, S., Fatima, T., & de Clercq, D. (2020). When workplace bullying spreads workplace deviance through anger and neuroticism. International Journal of Organizational Analysis, 29(4), 1074–1090. https://doi.org/10.1108/ijoa-03-2020-2094
John, O. P., & Srivastava, S. (1999). The Big-Five trait taxonomy: History, measurement, and theoretical perspectives. In L. A. Pervin & O. P. John (Eds.), Handbook of personality: Theory and research (Vol. 2, pp. 102–138). New York: Guilford Press.
Jones, E. E., Carter-Sowell, A. R., Kelly, J. R., & Williams, K. D. (2009). `I’m Out of the Loop’: Ostracism Through Information Exclusion. Group Processes & Intergroup Relations, 12(2), 157–174. https://doi.org/10.1177/1368430208101054
Leary, M. R., Kowalski, R. M., Smith, L., & Phillips, S. (2003). Teasing, rejection, and violence: Case studies of the school shootings. Aggressive Behavior, 29(3), 202–214. https://doi.org/10.1002/ab.10061 24. Leung, A. S., Wu, L., Chen, Y., & Young, M. N. (2011). The impact of workplace ostracism in service organizations. International Journal of Hospitality Management, 30(4), 836–844. https://doi. org/10.1016/j.ijhm.2011.01.004
Liao, F. Y., Yang, L. Q., Wang, M., Drown, D., & Shi, J. (2012). Team–Member Exchange and Work Engagement: Does Personality Make a Difference? Journal of Business and Psychology, 28(1), 63–77. https://doi.org/10.1007/s10869-012-9266-5
McCarthy, J. M., Trougakos, J. P., & Cheng, B. H. (2016). Are anxious workers less productive workers? It depends on the quality of social exchange. Journal of Applied Psychology, 101(2), 279–291. https:// doi.org/10.1037/apl0000044
Muafi, J. (2011). Causes and Consequences of deviant workplace behavior. International Journal of Innovation, Management, and Technology, 2(2), 123-126
Preena, R. (2021). Perceived workplace ostracism and deviant workplace behavior: The moderating effect of psychological capital. Pakistan Journal of Commerce and Social Sciences. 29. Robinson, S. L., & Bennett, R. J. (1995). A Typology Of Deviant Workplace Behaviors: A Multidimensional Scaling Study. Academy of Management Journal, 38(2), 555–572. https://doi. org/10.2307/256693
Rothmann, S., & Coetzer, E. P. (2003). The big five personality dimensions and job performance. SA Journal of Industrial Psychology, 29(1). https://doi.org/10.4102/sajip.v29i1.88
Scott, K. L., & Duffy, M. K. (2015). Antecedents of workplace ostracism: New directions in research and intervention. In Mistreatment in organizations. Emerald Group Publishing Limited. 32. Taggart, T. C., Bannon, S. M., & Hammett, J. F. (2019). Personality traits moderate the association between conflict resolution and subsequent relationship satisfaction in dating couples. Personality and Individual Differences, 139, 281–289.
Uppal, N. (2017). Moderation effects of perceived organisational support on curvilinear relationship between neuroticism and job performance. Personality and Individual Differences, 105, 47–53. https:// doi.org/10.1016/j.paid.2016.09.030
Williams, K. D. (1997). Social Ostracism. Aversive Interpersonal Behaviors, 133–170. https://doi. org/10.1007/978-1-4757-9354-3_7
Williams, K. D. (2001). Ostracism: The power of silence. New York: Guilford Publications. 36. Williams, L. J., & Anderson, S. E. (1991). Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors. Journal of Management, 17(3), 601–617. https://doi.org/10.1177/014920639101700305
Wu, L. Z., Yim, F. H. K., Kwan, H. K., & Zhang, X. (2011). Coping with Workplace Ostracism: The Roles of Ingratiation and Political Skill in Employee Psychological Distress. Journal of Management Studies, 49(1), 178–199. https://doi.org/10.1111/j.1467-6486.2011.01017.
